The Formation Club
Membership Terms & Conditions

Last updated: 5 September 2026  ·  Effective immediately  ·  Version 1.0

The Formation Club Membership Terms & Conditions

These Club Membership Terms & Conditions ("Terms") form a legally binding agreement between:

The Formation Club Ltd., a company registered in England & Wales under company number 17296030, with registered office address at Venture, Warren Lane, Cross in Hand, East Sussex, TN21 0TB, trading as The Formation ("The Formation", "Formation", "we", "us", "our")

and

Each person who buys or renews a Formation Club membership ("you", "member", "customer")

Please read these Terms carefully before purchasing.

Definitions

In these Terms, the following words have the meaning given below. Other capitalised terms are defined where they first appear.

• Benefits List means the current description of membership benefits, and the standalone values we attribute to individual benefits for the purposes of Clause 8.
• Confidential Session means a session, briefing or piece of content we designate as private, confidential or off the record under Clause 14.4.
• Event Terms means the separate terms that apply to a specific ticketed event, tour or experience. These will be provided on registration for each specific The Formation event.
• Membership Year means each successive 12-month period of membership described in Clause 2.2.
• Welcome Kit means the physical welcome pack referred to in Clause 5 and Clause 11.
• Welcome Kit Terms means Schedule 3 (Welcome Kit and Physical Goods Terms).
• Working Day means a day other than a Saturday, Sunday or public holiday in England.
• Partner Promotions Terms means Schedule 4 (Partner Promotions Terms).

1. About Us

1.1 We are The Formation Club Ltd, a company incorporated in England and Wales under company number 17296030, whose registered office is at Venture, Warren Lane, Cross in Hand, East Sussex, TN21 0TB ("The Formation", "we", "us" or "our").

1.2 Our designated contact details are hello@wearetheformation.com or such replacement address as we publish on our website.

1.3 Our website is at www.wearetheformation.com (the "Website").

1.4 We process personal data collected through your membership in accordance with our Privacy Policy published on the Website, which should be read together with these terms.

2. Key Membership Information

2.1 The Formation Club is an annual paid membership. The annual membership fee is £120 inclusive of VAT (where applicable), unless a different price is clearly displayed before checkout.

2.2 You will be required to pay the full annual fee when you join. Your membership starts when we send your order confirmation and continues for twelve (12) months (a "Membership Year").

2.3 Unless you cancel, your membership will renew automatically for a further Membership Year and the renewal fee will be charged to your selected payment method.

2.4 Before you subscribe, the checkout will clearly identify the total amount due immediately, the recurring nature of the membership, the renewal frequency, how to cancel and any minimum commitment.

2.5 You may cancel future renewal at any time by emailing hello@wearetheformation.com with "Cancel my Membership" in the subject line. Cancellation stops the next renewal but does not normally end or refund the current paid membership period, except where these Terms or applicable law provide otherwise.

2.6 Consumers purchasing online normally have a 14-day statutory cancellation right. Clause 8 below explains that right and the effect of asking us to begin providing your membership benefits immediately.

2.7 Before you subscribe, the checkout may display the standalone value we attribute to key benefits for which you may waive your right to cooling-off in order to begin the provision of those benefits immediately, for the purposes of Clause 8. These amounts, and any updates to them, are the figures we use if we need to work out a proportionate deduction to your membership fee or to a refund.

3. Membership Eligibility

3.1 You must be at least eighteen (18) years old and legally capable of entering into a contract.

3.2 The Formation Club is designed for women who love Formula 1, and for everyone who supports our purpose, respects our spirit and respects the community we're building, regardless of gender. Eligibility language, and any lawful exceptions or inclusion policy, will be described on the Website Terms of Service and applied consistently and lawfully.

3.3 You must provide accurate, current and complete information and keep it updated.

3.4 Membership is personal to you. You may not sell, transfer, lend or share your account, member number, booking privileges, discount codes or access credentials.

3.5 Where we reasonably need to verify your eligibility or identity (for example, in response to a suspected breach of Clause 3.4), we may ask you for evidence and may suspend access to benefits until you provide it.

4. How the Contract Is Formed

4.1 Your order is an offer to buy membership pursuant to these Terms. The contract is formed when we send you an order confirmation.

4.2 We may decline an application before acceptance, including because of suspected fraud, an invalid payment method, sanctions or legal restrictions, prior serious misconduct, a previous termination of membership under Clause 16, technical error or ineligibility. If we have taken payment but do not accept the order, we will refund it.

4.3 After acceptance we will provide all required pre-contract information in a durable medium, normally by email.

5. Membership Benefits

5.1 Membership is intended to provide a package of community, content, access and experience benefits. The current benefit schedule will be displayed on the Website. It may include:

• priority booking windows for selected Formation events;
• a member discount on selected events;
• Club member-only online sessions, briefings, events or digital content;
• access to a Club member-only community channel;
• a gifted physical Welcome Kit;
• early access to selected merchandise;
• eligibility to apply for limited-capacity tours, partner experiences or product opportunities (subject to availability); and
• other benefits introduced during the Membership Year.

5.2 Priority booking means a right to book before a wider release. It does not guarantee that tickets or places will remain available.

5.3 Discounts apply only where expressly stated, may exclude taxes, fees, hospitality, travel or third-party charges and cannot be combined with other offers.

5.4 Tours, guest speakers, partner offers and similar experiences depend on third parties, requirements, operational availability and capacity. They are opportunities rather than guaranteed entitlements, unless we expressly state otherwise for a specific offer.

5.5 Benefits are for personal, non-commercial use and may be subject to separate eligibility, ballot, location, age, conduct, travel, identification, confidentiality or safety conditions.

5.6 Because membership bundles several different kinds of benefit together, we attribute a standalone value to certain benefits (see the Benefits List) so that we can apply Clause 8 correctly if you cancel after already receiving part of what you paid for.

6. Changes to Benefits and Service

6.1 We may make reasonable changes to membership benefits, schedules, formats, suppliers, platforms and delivery arrangements to improve the service, reflect member demand, respond to third-party changes, comply with the applicable laws and statutes, protect members or maintain commercial viability.

6.2 We will not deliberately remove the substantial overall value of the paid membership without a valid reason. If we make a material adverse change during a paid term, we will provide reasonable notice and an appropriate remedy where required by law, which may include a proportionate refund or the option to cancel.

6.3 Changes that are clearly beneficial, minor, administrative, legally required or outside our reasonable control may take effect immediately and without prior notice.

6.4 If a third-party supplier or platform we rely on for a benefit is withdrawn or discontinued, we will use reasonable efforts to offer an equivalent. This Clause 6 will apply if we cannot do so.

7. Price, Payment and Taxes

7.1 The price shown at checkout is the total membership fee payable for the first Membership Year, including VAT where we are required to charge it. International taxes, bank charges or currency conversion fees may apply separately.

7.2 You authorise us and our payment provider to charge the initial fee and each renewal fee to the payment method supplied, subject to your right to cancel.

7.3 You must keep your payment details valid. If a payment fails, we may retry it, ask you to update details, suspend benefits and ultimately end membership after reasonable notice.

7.4 We may change the renewal price. We will tell you in advance of the renewal and explain how to cancel. A new price will not be charged before the next renewal date.

7.5 If you raise a chargeback or payment dispute in relation to a sum properly owed under these Terms, we may suspend your membership and any benefit obtained using it (including a ticket purchased at a member price) while the dispute is resolved, and may recover our reasonable, documented costs of successfully contesting an unfounded chargeback. This does not affect your right to dispute a genuinely unauthorised or incorrect charge.

8. Your Statutory Right of Cancellation

8.1 Membership bundles offering several different types of benefit together implicate that the law treats each type of benefit differently if you cancel early. In short:

• Changing your mind within 14 days. You may cancel an online The Formation Club Membership purchase within fourteen (14) days of the contract being formed. Email hello@wearetheformation.com or use the model cancellation form (Schedule 1). If you asked us to start supplying a benefit immediately, a lawful, proportionate deduction may apply (see Clauses 8.5 and 8.6). If a Welcome Kit has been supplied, we will allow you to keep the Kit but will deduct its value plus our shipping costs from your return.
• Cancelling renewal. You can cancel future renewal at any time before the renewal fee is charged, by emailing us (see Clause 10.3). You will retain access until the current paid Membership Year ends.
• After 14 days. Membership fees are normally non-refundable once the statutory 14-day cancellation period has passed. This does not affect your rights where a service is not supplied with reasonable care and skill, goods are faulty or not as described, or another legal remedy applies (see Clause 17).
• Events and goods. Event tickets and physical purchases are governed separately by the respective Event Terms and the Welcome Kit Terms. Cancelling your membership does not automatically cancel an event ticket, and an event being cancelled does not automatically cancel your membership (see Clauses 8.7 and 13.5-13.6).
• How refunds are paid. Approved refunds are typically returned to your original payment method. Bank or card processing times are outside our control.

8.2 General Rights. If you are a consumer who purchases online, you normally have 14 days from the day after the contract is made to cancel without giving a reason.

8.3 How to Cancel. To cancel within this period, send a clear statement to hello@wearetheformation.com or use the model cancellation form in Schedule 1 and attach it to your email. You may use the form but do not have to.

8.4 How we apportion a mixed membership if you cancel having already used part of it. The Formation Club Membership bundles together different types of benefits, and the law deals with each type differently once you have started using it during the 14-day period. Where you cancel after partial use, we apply whichever of Clauses 8.5 to 8.8 is relevant to the benefit concerned, using the amounts contained in the Benefits List, and refund the balance of your fee.

8.5 Services you asked us to start and proportionate deduction. If you expressly ask us to start providing a service-type benefit during the 14-day period (for example, priority booking, a live online session or webinar) and you later cancel, you may be required to pay for the proportion of that service supplied up to the moment you told us you were cancelling. Registering for and joining a live online session during the 14-day period counts as an express request for us to begin that service immediately, and waives your right to refund on that specific Membership Benefit. We may deduct the resulting amount from your refund.

8.6 Digital content - express consent and loss of the right to cancel. Some member content (for example, pre-recorded sessions, downloadable guides or on-demand video) is Digital Content not supplied on a tangible medium. Before you stream or download an item of Digital Content during the 14-day period, we may ask you to give two separate confirmations: (a) that you expressly want us to begin supplying that specific item immediately, during the cancellation period; and (b) that you acknowledge you will lose your right to cancel in relation to that item once we do. Where we request these two confirmations, you provide them, and playback or download begins, your cancellation right for that item is waived from that moment, and no refund is due for it even if you go on to cancel your wider membership. Where requested and provided, we will email you confirmation of your consent and acknowledgement, as required by law. If we do not obtain both confirmations before supply, this Clause 8.6 does not apply, and your normal cancellation right is unaffected.

8.7 Event tickets. Event tickets are sold under separate Event Terms. Where an event takes place on a specific date, ticket sales are for a leisure service to be performed on a specific date, which the law excludes from the 14-day right to change your mind, regardless of whether you booked at a member price. Cancelling your membership does not, by itself, cancel or entitle you to a refund of a ticket you have already bought. Where a ticket was bought at a discounted member price or through priority access, Clause 13.5 explains what happens to that ticket if your membership is cancelled or ends.

8.8 Welcome Kit. The Welcome Kit is physical goods. If you cancel during the 14-day period, we will not ask you to return it, but in accordance with Clause 11 and the Welcome Kit Terms we will deduct the value of it from your total refund. Should you prefer to return it instead at your own cost, please email us at hello@wearetheformation.com, as we will assess your request promptly. If the Welcome Kit is returned to us post-cancellation, we may still make deductions to your membership refund if we find evidence of handling the goods beyond what is reasonably necessary to determine the contents of the Kit and their purpose.

8.9 How and when refunds are paid. We will refund sums due to you within 14 days of your cancellation, or for goods (which you opted to return) within 14 days of receiving them back, whichever is later, using your original payment method, subject to the lawful deductions described in this Clause 8, Clause 11 and the Welcome Kit Terms.

9. Cancellation After the Cooling-Off Period

9.1 You may cancel automatic renewal at any time before the renewal payment is taken.

9.2 Unless required by law or expressly stated in a promotion, cancellation after the 14-day cooling-off period does not entitle you to a refund for the remainder of the current Membership Year.

9.3 You will usually retain access until the end of the paid term. We may instead close access earlier if you request immediate closure, if necessary for safety or legal reasons, or if the account is terminated for serious breach.

9.4 Nothing in these Terms limits any right to a price reduction, refund or other remedy where services are not performed with reasonable care and skill, goods are faulty, content is defective or the contract is otherwise breached.

10. Automatic Renewal

10.1 Your membership renews automatically every 12 months until cancelled.

10.2 We will send renewal information and reminders in the timing and format required by applicable law and, in any event, aim to send a clear reminder sufficiently before the annual renewal. The reminder will state the renewal date, price, payment frequency and cancellation method.

10.3 You may cancel through a straightforward online method where available or by emailing us a clear statement to hello@wearetheformation.com or using the model cancellation form in Schedule 1 and attach it to your email. You may use the form but do not have to. We will acknowledge cancellation promptly.

10.4 The Digital Markets, Competition and Consumers Act 2024 introduces a separate statutory regime for subscription contracts (covering pre-contract information, renewal reminders, and a straightforward exit mechanism). As at the date of entry into effect of these Terms, Government guidance indicates this regime is expected to come into force in Spring 2027, subject to further secondary legislation. The checkout, reminders, cancellation flow and this Clause 10 will be reviewed and amended where necessary before those provisions commence, and this Clause updated to reflect the final commencement date and requirements.

11. Welcome Kit

11.1 Where included, we will send the Welcome Kit to the address supplied. Estimated dispatch times are estimates only and not guaranteed delivery dates, unless expressly stated otherwise.

11.2 You are responsible for entering a complete and accurate address and for any local import duties or taxes.

11.3 Contents, design, packaging and suppliers may vary. Member numbers are administrative and commemorative only and do not confer ownership, priority, investment rights or a monetary value.

11.4 Where we clearly label a specific Welcome Kit item as sealed for health protection or hygiene reasons, that item cannot be returned for a change of mind once you have removed or broken the seal, except where it is faulty.

11.5 If you cancel within the 14-day period, the Welcome Kit Terms explain how we will deduct the value of it from your return, unless you tell us expressly that you'd like to return the Welcome Kit at your own expense. In such cases, the Welcome Kit terms details how to proceed, and how we calculate any deduction for reduced value.

11.6 Outside the 14-day period, replacement and return of Welcome Kit items (for example, faulty items) are dealt with in the Welcome Kit Terms.

12. Community Participation

12.1 Access to WhatsApp or another community platform is optional and may require acceptance of the platform provider's own terms and privacy policy.

12.2 During the term of your Club membership, you must comply with our Community Guidelines & Code of Conduct. We may moderate content, restrict posting, remove content or suspend community access where reasonably necessary.

12.3 Community access is one element of membership. Removal from a channel for a proportionate conduct reason does not automatically terminate the wider membership or create a refund entitlement, though we will consider the seriousness and overall impact fairly. Restriction of access to a community sub-channel justified by our own legitimate interest in maintaining the female community members safe and protected, does also not create a refund entitlement.

12.4 We may keep a record of moderation decisions and the reasons for them for as long as reasonably necessary for safety, evidential and legal purposes, in accordance with our Privacy Policy.

13. Events, Tour and Experiences

13.1 Membership does not include the right of admission to separately ticketed events unless expressly stated.

13.2 Event tickets and experiences may be subject to separate terms, capacity limits, ballots, ID checks, age restrictions, venue rules, travel requirements, confidentiality arrangements and waivers.

13.3 You are responsible for travel, accommodation, visas, insurance, personal expenses, and the others reasonably regarded as your responsibility, unless an offer expressly states otherwise.

13.4 We may change speakers, schedules, venues, formats or content for reasonable operational reasons. Where a separately paid event is cancelled or materially changed, the Event Terms will govern refunds.

13.5 Member pricing and priority access to event tickets are benefits of active membership. If your membership ends, for any reason, before the event takes place, or if you cancel your membership within 14 days of buying a ticket at a member price, we may, acting reasonably and after giving you notice, either: (a) charge the difference between the member price and the standard public price prevailing when you bought the ticket to your payment method (at a set 15% discount rate), having first given you a reasonable opportunity to pay that difference yourself; or (b) cancel the ticket and refund what you paid for it, releasing the place to another member or the public. We will choose one of these options, not both. This Clause 13.5 does not apply where we end your membership for our own convenience under Clause 16.3, or where the event has already taken place.

14. Intellectual Property and Confidentiality

14.1 All intellectual property in our Website or social media platforms, brand, logos, member materials, recordings, sessions, content and resources belongs to us or our licensors.

14.2 We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access member materials during membership for your own non-commercial use.

14.3 You must not record, copy, download, publish, livestream, redistribute, sell, commercially exploit or share member-only materials, links or access credentials without written permission, and must not make them available to anyone who is not a current Club member.

14.4 Certain sessions may be designated as Confidential Sessions. You must comply with any stated confidentiality rules and must not attribute or disclose content from those sessions.

14.5 We may use technical measures (such as watermarking, access logs or streaming-only delivery) to protect member materials, and may suspend or terminate the membership of anyone we reasonably believe has breached this Clause 14, in addition to any other remedy available to us.

15. Your Conduct and Responsibilities

15.1 You must act lawfully, respectfully and in a way that does not harm members, guests, staff, partners, venues or The Formation.

15.2 You must not harass, threaten, discriminate against, impersonate, defraud, spam, scrape data from, dox or deliberately endanger another person.

15.3 You must not misuse a partner relationship, falsely imply endorsement, seek unauthorised paddock or restricted access, or use membership for ticket touting, commercial solicitation or media accreditation.

15.4 You are responsible for your own devices, connectivity, travel arrangements, health needs and decisions based on general community content.

15.5 You must not use membership, community access or member content to scrape, harvest or otherwise collect data, or to train, fine-tune or evaluate an artificial intelligence or machine-learning model, without our prior written permission.

16. Suspension and Termination by Us

16.1 We may suspend or terminate membership for material or repeated breach, fraud, payment failure, misuse of benefits, serious misconduct, safety concerns, unlawful activity, reputational harm based on objectively reasonable grounds, or where continuing the relationship would expose us, or others, to material risk.

16.2 Except in urgent or serious cases, we will generally explain the concern and provide a reasonable opportunity to respond.

16.3 If we terminate for our convenience and not because of your breach, we will provide a proportionate refund for the unused period. If we terminate for your material breach, a refund may be refused to the extent lawful and proportionate.

16.4 Termination does not affect rights and obligations that arose before termination, including confidentiality, intellectual property and payment obligations.

16.5 Where we terminate your membership for your material breach, Clause 13.5 (event tickets) continues to apply to any ticket you hold that was bought using a membership benefit.

16.6 By purchasing a Club Membership, you agree to reimburse us for reasonable, documented losses we suffer as the direct result of your fraud, unlawful conduct, or a breach of Clause 14 (intellectual property and confidentiality) or Clause 15.2 (unlawful conduct towards others), except to the extent the loss is caused by our own breach of these terms or negligence. This Clause does not affect any right you have that cannot be limited by law.

17. Our Responsibility to You

17.1 We will provide membership services with reasonable care and skill, and goods of satisfactory quality, fit for purpose and as described, as required by law.

17.2 We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.

17.3 Subject to Clause 17.2, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, losses caused by your breach, or business losses suffered by a consumer using membership for commercial purposes.

17.4 We are not responsible for independent third parties, venues, teams, platforms, speakers or partners, but this does not remove responsibility for our own acts, choices or legal obligations.

17.5 Nothing in these terms requires you to accept an unreasonable exclusion of liability or limits remedies that cannot legally be limited.

17.6 Subject to Clauses 17.2 and 17.5, our total liability to you arising out of or in connection with your membership in any Membership Year is limited to the amount you paid us for that Membership Year. This cap does not apply to any liability that cannot be limited by law.

18. Events Outside Our Reasonable Control (Force Majeure)

18.1 We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as extreme weather, transport disruption, industrial action, epidemic, government restriction, security incident, civil emergency, rights-holder or team decision, venue failure, platform outage or speaker illness.

18.2 We will take reasonable steps to reduce disruption and will provide remedies required by law. We may offer a substitute format, rescheduling, credit or refund depending on the affected benefit, where viable, at our own discretion.

19. Complaints and Disputes

19.1 Please contact hello@wearetheformation.com first. We aim to acknowledge complaints within five (5) working days and provide a substantive response within thirty (30) working days where reasonably possible.

19.2 We will provide information about any applicable approved alternative dispute resolution (ADR) body where required.

19.3 These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by, and construed in accordance with, the laws of England and Wales. However, if you are a consumer residing outside of England and Wales, you will also benefit from any mandatory protections afforded to you by the laws of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

19.4 The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising under these Terms. If you are a consumer residing in the European Union or another jurisdiction that guarantees local consumer venue rights, you may be permitted to bring legal proceedings in your local home courts, subject to verification.

20. General Terms

20.1 We may assign this contract to a third-party as part of a genuine business reorganisation or sale, provided this does not reduce your rights. You may not assign it without our written consent.

20.2 If any provision of these Terms is unlawful or unenforceable, it will be adjusted or removed to the minimum extent necessary and the remaining terms remain in force.

20.3 If we delay enforcing a term, we may still enforce it later. Any delay will not imply a waiver of our right of enforcement.

20.4 No third party has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated.

20.5 These Terms, the checkout information and any expressly incorporated policy (including the Welcome Kit Terms, Event Terms, and Community Guidelines & Code of Conduct) form the agreement. If there is a conflict, consumer-specific checkout information takes priority for that purchase.

20.6 These terms, together with the Benefits List and any policy expressly incorporated by reference, are the entire agreement between us and you about your membership, and replace any earlier discussions or representations about it. Nothing in this Clause 20.6 limits liability for pre-contract misrepresentation that cannot be excluded by law.

Schedule 1. Model Cancellation Form

This is the statutory model cancellation form required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may use it, but you do not have to. Complete and return this form only if you wish to cancel the contract.

Schedule 2. Benefits List

Schedule 3. Welcome Kit and Physical Goods Terms

These Welcome Kit And Physical Goods Terms ("Welcome Kit Terms") apply to any physical goods supplied as a sign-up benefit to the Formation Club Membership, where available. Capitalised terms not defined here have the meaning given to them in the Club Membership Terms & Conditions.

1. What Is Supplied

The current Welcome Kit includes:

• Founding Members Limited-edition artwork by Eve's Studios titled "The Formation" (2026), numbered 1/1000, 2/1000, etc., and signed by the artist
• Certificate of Authenticity of the artwork
• Welcome letter signed by Amy Mansell, Founder of The Formation
• Comp slip including The Formation social media handles

Description of goods may be shown at purchase. Images shown are illustrative. Minor variations in colour, material, packaging, print finish and contents may occur, provided the kit remains substantially as described.

2. Delivery

2.1 We will deliver the Welcome Kit to the address supplied. Check it carefully before submitting.

2.2 Dispatch and delivery estimates are not guaranteed unless expressly agreed.

2.3 International deliveries may be restricted. Where we are informed of any limitations concerning shipping to your location, we will contact you. Customs duties, import taxes or carrier charges will be paid at your responsibility, and allocated clearly before purchase or in the delivery information.

3. Risk and Title

Risk passes when the goods are delivered to you or a person you identify, subject to UK consumer law in force and effect at the time of entry into force of your contract. Ownership passes when we receive full payment and delivery occurs.

4. Damaged, Faulty or Missing Items

4.1 Where goods are damaged, faulty or missing, please contact us promptly with your order details and, where helpful, photographs.

4.2 We will provide the repair, replacement, price reduction or refund required by UK consumer law in force and effect at the time of entry into force of your contract.

4.3 For a lost parcel, we may investigate with the carrier and send a replacement or refund as appropriate.

5. Membership Cancellation During Cooling-Off Period

5.1 Where you cancel under a statutory right, we will deduct the amount apportioned to this benefit from your membership refund, unless you expressly inform us before or during the act of cancellation that you would like to return the Welcome Kit to us instead, at your own expense. If so, we will ask you to return all goods supplied and received within 14 days, after being notified of your cancellation and request to return the Welcome Kit to the Formation. A return address will be provided to you if you expressly submit a request to return your Welcome Kit in connection with cancelling your membership, during the eligible timeframe. Where possible, returns should be sent by registered post.

5.2 You must take reasonable care of goods. A lawful deduction may be made for handling beyond what is necessary to establish nature, characteristics and functioning.

5.3 If a return is requested in line with Clause 5.1, respective shipping and any other applicable costs will be borne by you for a change-of-mind cancellation. We will pay reasonable return costs for faulty or misdescribed goods.

5.4 Further, where your handling of an item goes beyond what is necessary to establish its nature, characteristics and how it works, and this has made that item unsellable or of no resale value, we will deduct the amount apportioned to the Welcome Kit under the Benefits List (Schedule 2).

5.5 Certain items may be marked before you order, as sealed for health protection or hygiene reasons. Once you have broken that seal, those specific items cannot be returned for a change of mind, unless they are faulty.

6. Numbered Items

A membership number, numbered print, card or certificate is commemorative. Numbers may be allocated administratively and are not guaranteed to correspond exactly to chronological payment order. They confer no equity, governance, resale, intellectual property or future priority right.

Schedule 4. Partner Promotions Terms

These Partner Promotion Terms ("Partner Terms") apply to partner discounts, samples, prize draws, launches and experiences (each a "Promotion", offered by a "Partner") unless specified otherwise. Capitalised terms not defined here have the meaning given to them in the Club Membership Terms & Conditions.

1. Each Promotion will identify the promoter, eligibility, territory, opening and closing dates, method of entry or redemption, limits and material exclusions.
2. A Partner may be the supplier and contracting party for its product or service. Its terms of service and privacy notice may apply.
3. Codes are personal where stated, have no cash value, may be limited in quantity and may not be combined or resold.
4. Product samples and offers are subject to availability. Substitution with an equivalent item may be permitted, only where disclosed.
5. Prize promotions will have specific legally compliant rules, a fair selection process and disclosure of any required free entry route.
6. We will not share member data with a Partner for its independent marketing without a lawful basis and clear information (see our Privacy Policy).
7. Partner views and products are their own. Sponsorship does not mean that every member endorses the Partner or that The Formation guarantees every third-party product.
8. Complaints about our administration should be sent to us (see Clause 19 of the Club Membership Terms & Conditions); product quality and fulfilment issues may need to be handled by the supplying Partner, without limiting your consumer rights or our applicable legal obligations.
9. We are not responsible for a Partner's own acts, omissions, products or services, or its failure to honour a Promotion, except to the extent caused by our own breach of these Partner Terms. This does not affect your statutory rights against the Partner as the supplying party.
10. We and/or the Partner may vary or withdraw a Promotion at any time for a valid reason (including low take-up, supplier withdrawal, or a legal or regulatory requirement), and will act fairly towards members who have already validly entered or redeemed a Promotion.
11. Partner names, logos and marks remain the property of the Partner and are used with permission. You must not imply an endorsement of, or relationship with, a Partner beyond what a Promotion expressly states.

Schedule 5. Community Guidelines & Code of Conduct

See our full Community Guidelines & Code of Conduct, which forms part of these Terms by reference.